Building on its industry-leading digital initiatives for enhanced customer experience, Hero MotoCorp has launched a comprehensive range of sales and aftersales services on the messaging app – WhatsApp.
Hero MotoCorp customers will now be able to avail a host of services from an easy-to-interact menu-based chatbot that can be accessed 24*7 on the messaging platform. The company is offering informative, transactional, and location services through this new initiative, with the objective of providing its new-age, digital-savvy customers a seamless and easy-access engagement.
Commenting on the new accessibility feature, Naveen Chauhan, Head – Sales & Aftersales, Hero MotoCorp, said, “Hero MotoCorp is committed to providing the best-in-class solutions to our customers. Initiating WhatsApp support is in line with our objective to provide contactless and easily accessible sales & service options. With this new digital initiative, we hope to strengthen our connection with the customers and at the same time ensure hassle-free, timely, and effective solutions at their fingertips.”
To access the feature, customers can scan the QR code available at all Hero MotoCorp customer touch-points or by calling +918367796950 from their mobile device. Once initiated, customers may start the conversation at any time of the day and avail of a range of services offered by the feature.
Providing real-time services and offering support on a wide range of topics, the feature provides the following key facilities –
- Service booking and post-service feedback
- Real-time status check of the vehicle under repair
- Locating nearest workshop and showroom
- Self-Job-card initiation
- Vehicle enquiry and bookings
- Service and maintenance schedule
- Digital Sales and service invoice copy
- Information on New models, TVCs, Goodlife program, Hero app, Safety tips, and Maintenance videos